Frequently asked questions.

An independent research product that has tracked how the world's biggest companies localize their websites since 2005 — languages supported, global navigation, mobile design, and local-site quality, scored the same way every year.

Nothing is outsourced or automated. Every tracked company is reviewed individually, every year — languages checked by hand, navigation tested across browsers and devices, and local sites visited from the point of view of the person they’re built for. See Methodology for the full scoring breakdown.

Once a year. Each year's Report Card is published in stages as the research is completed, which is why you'll see the current year marked "in progress" until it's finished.

Maybe — let us know. The tracked list focuses on large, globally recognized companies, but suggestions are welcome.

Free gets you the Top 25 rankings, score breakdowns, and Language Tracker basics. Professional unlocks all 150 tracked companies and three years of history. Enterprise unlocks the complete 20-year archive plus extra seats for a team. Full comparison on Pricing.

Professional and Enterprise are billed annually in advance through Stripe, and renew automatically each year unless you cancel first. We don't currently offer monthly billing.

From your account page, click "Manage billing" to open your subscription in Stripe's self-service portal and cancel there. Cancelling stops future renewals — you keep access through the end of the period you've already paid for.

Subscriptions are non-refundable — see our Terms of Service. If something’s wrong with your account or billing, contact us and we’ll sort it out.

Free and Professional include 1 seat (one signed-in device at a time). Enterprise includes up to 3 named seats. Accounts and seats are personal — they're not meant to be shared logins.

Yes — click Enterprise on the Pricing page while signed in. It updates your existing subscription rather than starting a second one, with the price difference prorated on your next invoice.

Yes, through Custom Research — contact us and we’ll price it for your team.

Yes — Custom Research, for teams that want commissioned analysis on top of the full archive. See the bottom of the Pricing page or get in touch.

Use "Forgot password?" on the login form to get a reset link by email.

That's expected for Free and Professional accounts, which include one seat — signing in on a new device signs out the oldest active one. Enterprise includes up to three seats before this kicks in.

Not currently. If that would be useful for your team, let us know.